Terms and Conditions

These Terms and Conditions (Terms) are an agreement between you and Customer Experience Insight Pty Ltd ABN 61 634 039 759, trading as WA AI Hub, Western Australian AI Hub and Responsible AI Governance Sprint, of Perth, Western Australia (we, us, our).

They apply to your use of the website at aigovsprint.online (the Site), free accounts, the AI Governance Hub (the Hub) including Hub Pro, Hub Team and Organisation plans, and the Responsible AI Governance Sprint™ programme (the Sprint), together the Services.

The agreement between us is made up of these Terms, our Refund Policy, our Privacy Statement and our Children's Policy, together with the order summary you see before you pay. If you have a separate written agreement with us, such as an Organisation plan or a Sprint agreement for a public sector body, that agreement prevails to the extent it is inconsistent with these Terms.

• Refund Policy
• Privacy Statement
• Children's Policy

You accept these Terms when you create an account, apply for the Sprint, subscribe or pay. If you only browse public pages, clauses on intellectual property, acceptable use and automated access still apply to you.

If you use the Services for an organisation, you confirm you have authority to bind it, and "you" includes that organisation.

Our Services are offered on standard terms. Nothing in these Terms removes or limits any right you have under the Australian Consumer Law or any other law that cannot be excluded.

You must be 18 years or older and able to enter a legally binding contract. The Services are written for working professionals and are not directed at children. See our Children's Policy.

You must give us accurate information and keep it up to date.

You are responsible for any approvals your own organisation needs before it buys or uses the Services, including procurement and information security approvals.

Accounts are personal. A Hub Pro account is for one named person, and Hub Team and Organisation accounts are for the named seats in the plan. You must not share your sign-in details or let someone else use your seat.

Sign-in is provided by our identity provider. Keep your password confidential, use a password you do not use elsewhere, and tell us promptly if you think your account has been accessed without your permission, so that we can help you secure it.

You are responsible for activity on your account to the extent it results from your failure to take reasonable care of your sign-in details.

You can close your account at any time by contacting us. Closing an account does not by itself cancel a paid plan or entitle you to a refund. Cancel your plan first, as described in these Terms.

Some content on the Site is free to read. A free account gives access to the features we describe on the Site from time to time.

The Hub is a library of governance guides, summaries of AI laws, policies and standards, deadlines, and an updates feed. Paid plans give access to the parts of the Hub we list on the plans page when you subscribe.

Hub content is general information. It is not legal advice, does not create a lawyer-client or other professional relationship, and is not a substitute for advice about your own circumstances. Facilitator questions included in a plan are not legal advice either.

We use automated tools, including AI language models, to help find, draft and check Hub updates against primary sources. Some updates are published automatically when they pass our checks and others are reviewed by a person. Each update links to its primary source and shows when it was last checked. Automated checks can miss errors. If you find one, tell us through the contact form and we will record any correction on the corrections log.

The Sprint is a facilitated programme with a published format and dates. An application is not a contract. A person reviews every application, and a place is confirmed only when we accept your application in writing and you have paid (or we have agreed in writing to invoice you).

A Sprint payment also includes 12 months of Hub Pro from the date of payment, at no extra cost, unless the payment is refunded.

If we cancel a Sprint cohort or move it by more than 7 days, you may transfer to another cohort or have a full refund. If you cannot attend, the Refund Policy explains what we offer.

You should not put identifiable information about other people, and in particular children, students or clients, into applications, shared documents or sessions unless you are lawfully entitled to and it is necessary.

Prices are in Australian dollars. Hub plan prices include GST. Sprint prices are shown without GST, and GST is added at checkout where it applies. We show the total, the billing period and the date of the first charge before you confirm, and we issue a tax invoice for each payment.

We do not charge a surcharge for paying by card.

Card payments are processed by Stripe on a Stripe-hosted checkout page. We do not receive or store your full card number. Stripe applies fraud screening to payments, which can result in a payment being declined. If that happens, try another payment method or contact us and we will try to arrange another way to pay where one is available.

If a renewal payment fails, we or Stripe will tell you and the payment may be retried. If it remains unpaid 14 days after it was due, we may suspend paid access until it is paid. We do not charge fees for failed payments, but your bank may.

If you are outside Australia, including in the European Economic Area, we charge only Australian GST where it applies, and we do not charge the value added tax or sales tax of another country. The price shown at checkout is the price you pay. Your bank may apply currency conversion fees. If you are a business customer, you are responsible for any withholding tax or reverse-charge accounting that your local law requires of you.

We may change the price of a subscription. We will give you at least 30 days' written notice before a new price applies to your next renewal, and you may cancel before then. A price change does not affect a period you have already paid for.

Where a free trial is offered we collect a payment card when you start, and we show the date of the first charge. If you cancel before the trial ends you will not be charged. One trial is available per person.

Hub subscriptions renew automatically at the end of each monthly or annual period, at the price shown when you subscribed (or the new price after notice under the previous section), until you cancel. We send a reminder before an annual renewal.

You can cancel at any time from Manage Billing on your account page, without contacting us. If you cannot do that, ask us by the contact form or by email and we will treat your request as a cancellation from the day we receive it.

Cancellation takes effect at the end of the current paid period and you keep access until then. Refunds are dealt with in the Refund Policy, which includes a 14-day money-back guarantee on your first payment.

Our Refund Policy forms part of these Terms. It sets out our 14-day money-back guarantee, how Sprint cancellations work, your rights under the Australian Consumer Law, and how to ask for a refund.

Nothing in the Refund Policy limits any refund, repair, replacement, compensation or other remedy that the law gives you.

We and our licensors own the Site, the Hub, the Programme Guide, and all text, summaries, analysis, graphics, logos and software in them. "Responsible AI Governance Sprint™" and "AI Governance Hub™" are marks used by Customer Experience Insight Pty Ltd. Primary sources that we link to or quote remain the property of their publishers.

We give you a personal, non-exclusive, non-transferable licence to access and use the Services for your own work or your organisation's internal purposes, within the limits of your plan. You may print or save content for that use and quote short extracts with attribution and a link.

You must not otherwise copy, republish, sell, sublicense, or distribute our content, or remove notices from it, without our written permission. Nothing in these Terms limits any use of content that the Copyright Act 1968 (Cth) allows, such as fair dealing for research, criticism or review.

You keep ownership of what you give us (your content). You give us a non-exclusive, royalty-free licence to use, store and reproduce your content to provide the Services to you, to assess your application, and as described in our Privacy Statement. We will not publish your content in a way that identifies you without your agreement.

If you send us feedback, you allow us to use it to improve the Services without payment to you.

You must not use the Services:

• in a way that breaks the law or infringes anyone's rights
• to send or upload malware, or to interfere with, probe or test the security of the Services without our written permission
• to harass, defame or abuse others, or to submit false or misleading information
• to share your account or resell access
• to submit unnecessary sensitive or identifying information about other people, or any information about children

You must not, without our prior written permission, use a scraper, crawler, bot, browser automation, data-mining tool or other automated method to access, copy, harvest, republish, sell or build a dataset from the Services or their content. This includes bulk extraction and training an artificial intelligence or machine-learning model on our content. You must not bypass robots.txt, rate limits, authentication or other technical controls.

This does not prevent ordinary search-engine indexing, accessibility tools, responsible security research reported to us, or limited, lawful and attributed quotation and linking.

If you think you have found a security problem, tell us at the email address in the contact section and give us reasonable time to fix it before you disclose it.

Our Privacy Statement explains how we handle personal information and cookies. It is not part of your licence to use the Services, but we are bound to follow it.

If you give us personal information about other people, you confirm you are entitled to do so.

Our Children's Policy explains that the Services are for adults, and what we do if a child's information reaches us.

We send programme and account messages that are part of the Services. We send marketing messages only if you have agreed to receive them, and you can unsubscribe at any time.

The Services depend on third-party providers, including for hosting, sign-in, payments and form delivery. Their own terms apply when you deal with them directly, for example on the Stripe checkout page.

The Services link to external websites, including government and regulator sites. We do not control them and do not endorse them. Their content is theirs.

We supply the Services with due care and skill and aim to keep them available, but we do not promise they will be uninterrupted or error-free. We may carry out maintenance and may change, add or remove features.

If we remove or materially reduce a feature of a paid plan, we will give you at least 30 days' notice. If the change is materially detrimental to you, you may cancel and we will refund the unused part of your prepaid period.

If we stop offering a paid plan altogether, we will refund the unused part of your prepaid period.

Nothing in these Terms excludes, restricts or modifies a right or remedy you have under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified.

If you live outside Australia, including in the European Economic Area, you keep the mandatory consumer protection rights of the country where you live, and nothing in these Terms removes them.

Where the Services are not of a kind ordinarily acquired for personal, domestic or household use, and where the law allows and it is fair and reasonable for us to rely on it, our liability for failing to meet a consumer guarantee is limited, at our choice, to supplying the Services again or paying the cost of having them supplied again.

The Services provide general information, current as at the date shown on each item. Laws, standards and deadlines change. Check the primary source and get professional advice before you rely on anything for a decision. We do not promise that using the Services will make you compliant with any law.

Subject to the previous section, we do not give any warranty that the Services are complete, error-free or fit for your particular purpose, other than those the law implies and does not allow us to exclude.

Nothing in these Terms excludes or limits our liability for death or personal injury, for fraud or dishonesty, or for anything else that cannot lawfully be excluded or limited.

If you are a business customer, which means you acquire the Services for the purposes of a business and not for personal, domestic or household use, then to the extent the law allows, and without limiting any right the Australian Consumer Law gives you that cannot be limited:

• we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or opportunity; and
• our total liability for all claims arising in any 12-month period is limited to the fees you paid us for the Services in the 12 months before the event that gave rise to the claim.

If you acquire the Services for personal, domestic or household use, our liability to you is as the Australian Consumer Law and other applicable law provide. For services we provide free of charge, our liability is limited to the extent the law allows.

If you are a business customer, you will compensate us for loss we suffer from a third-party claim to the extent it is caused by your breach of the Acceptable Use clause, or by your content infringing someone's rights. We will tell you about the claim promptly and let you take reasonable steps to respond.

If you acquire the Services for personal, domestic or household use, you are responsible for loss we suffer to the extent it is caused by your breach of these Terms, as the general law provides. You do not give us an indemnity.

You can stop using the Services at any time and cancel a paid plan as described above.

We may suspend or end your access if you commit a serious breach of these Terms, if your use creates a security risk, or if the law requires. For a breach that can be fixed, we will first give you notice and 7 days to fix it, unless the breach is serious or urgent. Where we can, we will tell you why and give you a way to ask a person to review our decision.

We may end a free account or a free feature for a good reason, with 30 days' notice.

If we end a paid plan for a reason other than your breach, we will refund the unused part of your prepaid period. If we end it for your breach, we are not required to refund it, except as the law requires.

Ending your access does not affect rights that have already arisen. Clauses that by their nature should continue, such as those on intellectual property, liability and governing law, do.

We may change these Terms, for example to reflect changes in the law, our Services or our practices.

For a change that is minor or required by law, the new Terms apply from the date we post them. For any other change, we will give you at least 30 days' notice by email or an in-account notice before it applies to you.

If a change is materially detrimental to you, you may cancel before it applies and we will refund the unused part of your prepaid period. If you keep using the Services after the change applies, you accept the new Terms.

The date and version of these Terms are at the top of this page. Earlier versions are available on request.

If you have a complaint, tell us through the contact form or by email to privacy@wahub.ai. We will acknowledge it within 5 business days and aim to respond within 30 days.

If we cannot resolve it, we will each try in good faith to resolve it through senior-level discussion and, if appropriate, mediation, before starting court proceedings. This does not stop either of us from seeking urgent court orders, and it does not limit your right to contact a regulator.

Australian consumers can contact Consumer Protection (Western Australia) or the ACCC. Consumers in the European Economic Area can contact the consumer authority in their country. Privacy complaints are covered in our Privacy Statement.

These Terms are governed by the laws of Western Australia, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of Western Australia and the Commonwealth courts that sit there.

If you are a consumer who lives outside Australia, this does not take away the protection of mandatory laws in your country, or your right to bring proceedings in the courts of your country where those laws give you that right.

You agree to receive notices from us electronically, at the email address on your account or on the Site. You can give us notice through the contact form or by email.

These Terms, with the documents listed in the first section, are the whole agreement between us about the Services. If a part of them is unenforceable, the rest continues. A failure to enforce a right is not a waiver of it.

You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor of our business, and will tell you if we do.

We are not liable for delay or failure caused by events beyond our reasonable control. This does not excuse a payment obligation, and it does not limit your rights under the Australian Consumer Law.